Child Protection & Safeguarding at BYIS At BYIS, safeguarding every child’s wellbeing is our highest priority. We are fully committed to protecting students from harm, neglect, abuse, and exploitation, in line with Thai law and international best practices including the UNCRC and UK’s Keeping Children Safe in Education (2024).
Our comprehensive Child Protection & Safeguarding Policy outlines clear procedures for prevention, early intervention, and response. It applies to all staff, volunteers, visitors, and contractors on or off campus. Key features include:
Zero-tolerance approach to abuse of any kind
Safer recruitment and rigorous background checks for all adults
Mandatory annual training and clear reporting procedures
Designated Safeguarding Leads (DSLs) in each department
Immediate response protocol using official reporting forms
Online safety measures and digital citizenship education
Secure, confidential records retained in line with Thai and international data protection laws
We partner closely with parents and external agencies, ensuring a child-centred, trauma-informed, and culturally respectful approach to safeguarding.
or raise a concern, please contact our Designated Senior Safeguarding Lead or visit the school office.
Complaints and Concerns Policy
At Beaconhouse Yamsaard International School (BYIS), we are committed to fostering a safe, respectful, and responsive school environment. Our Complaints and Concerns Policy ensures that all stakeholders—parents, students, staff, and community members—can raise issues openly and be heard in a timely, confidential, and fair manner.
Informal to Formal Process: Concerns can be discussed informally with staff or submitted formally via our online Google Form.
Timely Response: Complaints are acknowledged within 24 hours on working days, with resolution typically provided within 5 working days.
CCTV Requests: CCTV footage may be viewed (but not recorded) upon request, for safety or disciplinary purposes, following data protection guidelines.
Escalation & Panel Hearings: If unresolved, complaints may be escalated to the Principal or a formal panel, including independent members, to ensure fairness and transparency.
Clear Outcomes: Every formal complaint receives a documented response outlining findings and any actions taken.
Policy Access: The full policy is available on our website and at the school reception, and is shared with families upon enrollment.
